Case Study: Kikato in a CBD Coffee Lounge

Background:

An upscale CBD coffee lounge partnered with Springle Robotics for a 30-day pilot of Kikato, our latest BOT. The goal was to assess how robotics could support staff, improve guest experience, and optimize service flow during peak times. 

Implementation:

• Duration: 1 month

• Scope: Assisted during peak breakfast, lunch, and evening hours

• Tasks: Delivered orders, cleared tables, promoted featured menu items

• Integration: Staff focused on engagement, Kikato handled routine runs 

Results:

Operational Efficiency:

18% faster turnover · 2.5 km less walking per shift · 1.5 staff hours saved daily 

Customer Experience:

86% positive feedback · 15% more social mentions · 1 in 6 repeat visits

Revenue Impact:

5–7% sales growth · +9% promotional item sales

Staff Feedback

72% less fatigue · more time for upselling & customer care  

Story in action:

During a corporate booking, Kikato supported staff in serving a large group without delays. Guests praised the smooth service and shared their experience online, adding marketing buzz for the lounge.  

Conclusion:

In just one month, Kikato demonstrated value in premium hospitality settings by reducing staff strain, enhancing service speed, creating buzz among guests, and driving incremental sales. 

+5–7% Sales • +86% Customer Approval • –18% Service Time